The rapid pace and increasing convergence of internet, phone and other communications technologies has created extraordinary opportunities for business but the complexity of these new service mixes creates parallel opportunities for fraud and revenue leakage. Companies seeking to use communications technology as a delivery or payment platform for digital services are particularly at risk. They need to understand both their strategic and operational risks as well as those affecting their stakeholders - partners and customers. Effective risk management is as much about awareness, culture, training and organization as it is about technology. Mark Johnson's practical guide, Demystifying Communications Risk, highlights cases from a wide range of geographies and cultures and is designed to raise awareness of the multi-faceted and often complex forms that operational revenue risks take in the communications sector. It provides managers with an understanding of the nature and implications of the risks they face and the human, organizational and technological approaches that can help avoid or mitigate them.
Mark Johnson is Chairman of The Risk Management Group, a consultancy specialising in operational and revenue risk management services for clients throughout the world. His earlier career included 10 years’ experience in narcotics enforcement, followed by senior roles in fraud control and communications risk management at Cable and Wireless, Nortel, and Ericsson.
’...fraud is an ever present cost of staying in business and managing that fraud down to acceptable levels is one of the most important roles of operational management. That’s easy to say, but hard to execute. I picked up Mark Johnson’s Demystifying Communications Risk hoping for a few ideas on this front and I wasn’t disappointed...this book distils a great many years of practical experience in a presentable and practical form and is sure to be useful to those entering the realm of revenue management...’ Dave Birch, Director of Consult Hyperion ’...combined with real-life examples, many of its recommendations carry a weight of realism...This book will provide an interesting read for those who wish to establish, or tighten up risk management controls within their organisation...the book provides food for thought for anyone interested in risk management concepts that are easily transferable to other industries.’ Fraud Advisory Panel